IT Field Support Engineer

• Perform reimaging, Active Directory (AD) joining, SCCM onboarding, and application installation for Windows laptops and desktops.
• Provide on-site support and troubleshooting for end-user devices, including docking stations, monitors, printers, laptops, desktops, and system performance issues.
• Manage IT asset handover to new users and collection of assets from resigned employees.
• Conduct physical asset verification and audits as directed by the Asset Management team.
• Revisit users as required to complete SCCM onboarding activities following notifications from the Data Centre team.
• Provide meeting room support, including troubleshooting laptop-to-display connectivity, audio/video issues, and Microsoft Teams meeting challenges.
• Support Flight Information Display Systems (FIDS), including installation, relocation, mounting, and maintenance of 43", 55", and 85" display units.
• Perform reimaging and maintenance of FIDS controllers and other Windows-based display management devices.
• Troubleshoot and support Mobile Device Management (MDM) enrolled devices, including Company Portal issues and policy synchronization activities in coordination with the Data Centre team.
• Disconnect, relocate, and reconnect PCs, peripherals, and accessories during office moves and workspace reconfigurations.
• Install and replace printer consumables, including toner cartridges and ribbons.
• Coordinate with infrastructure, data centre, and support teams to ensure timely resolution of hardware and software issues.

Desired Candidate Profile

• Willingness to travel frequently across multiple office locations spread throughout the airport premises.
• Ability to work in both landside and airside environments, including movement of IT assets through multiple security and X-ray checkpoints.
• Capability to perform physically demanding tasks, including lifting, mounting, and relocating large display units and IT equipment.
• Comfortable walking long distances as part of daily operational support activities within a large airport environment.
• Strong troubleshooting, customer service, and end-user support skills.

Experience with Windows OS, Active Directory, SCCM, MDM, printers, and endpoint support tools