IT Field Support Engineer - Data Centre / Smart Hands Technician

Service Schedule

• Two scheduled onsite engineering full-day visits per week (Monday and Thursday, or Monday and Wednesday).
• The service consists of 2-hour scheduled engineering visits, full-day scheduled engineering visits, and P1 24x7 / four-hour onsite response vouchers.

Scope of Work (SOW)

1. Hosting and Network Hands-and-Feet Support

• Server-room and cabinet access
• Visible status checks
• Controlled power cycles under instruction
• Replacement of approved field-replaceable parts
• Rack and un-rack activities
• Patching
• Cable testing and tracing
• Photographs where permitted
• Remote-team assistance

2. End-User Computing (EUC) Support

• Laptop, desktop, tablet, and barcode-scanner imaging
• Intune-assisted provisioning
• New-starter device preparation and handover
• Device recovery and replacement
• Printer and scanner installation
• Equipment relocation
• Basic connectivity and printing checks

3. Operational Support

• Physical validation after remote changes
• Asset checks
• Manufacturer warranty assistance
• Approved hardware remediation
• Ticket updates
• Collection, labelling, and handover of equipment

4. Project Assistance

• Short planned deployments
• Equipment swaps
• Basic installation tasks that are documented, risk assessed, and within the engineer’s agreed skill level

Job Types: Part-time, Temporary

Pay: 140.00€ - 160.00€ per day

Expected hours: No more than 16.0 per week

Language:

• Portuguese & English (Required)

Work Location: In person