IT field support Technician

Title - IT Field support Technician

Location - Dearborn, MI

Job Duties

· Provide hardware and software support for existing high end rack mounted Dell PC’s

· Provide support for specialty research and engineering applications

· Maintain database of remotely accessed PC’s and rack mounted systems

· Set up new rack mounted pc’s as needed

· Reimage systems as required

· Partner with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

· Coordinate support activities with other team members

· Provide equipment move services

· Ensures configuration and inventory management database entries are complete and accurate

· Provides time / resource estimates for assigned tasks including time tracking activities

· Local travel as needed

· Perform other duties as assigned

Requirements

· Must possess a professional demeanor and strong customer service/consulting/training skills

· Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

· Basic understanding of networks, Intel servers and telecoms

· Strong Break / Fix skills Desktops, Workstations, and Notebooks

· Strong SharePoint and Excel skills (must be able to write formulas)

· Strong Microsoft operating system troubleshooting skills

· Strong problem solving and critical thinking skills

· Excellent written and verbal communication skills

· Must be self-motivated and the ability to work independently with minimal supervision

· Must be detail and process oriented

· Ability to walk long distances across large facilities

· Must be able to pass a background security check

· Valid driver’s license and reliable transportation

What will make a candidate stand out

· Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)

· Previous experience working on rack mounted systems

· Experience with iOS or Unbuntu

· Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

· SCCM experience

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.