IT Field Technician

Position Summary

The AIS Field Technician is responsible for supporting the deployment, setup, tracking, and return of student and staff technology devices across various school and administrative buildings. This position ensures that devices are properly configured, updated, labeled when required, and accurately documented in the organization's inventory system.

The Field Technician also monitors and updates technical support tickets daily and assists with technology-related projects, equipment setup, inventory management, and other duties as assigned by the Technical Services Coordinator and/or the BPS Office of Technology Services.

Essential Duties and Responsibilities1. Daily Site Responsibilities

• Sign in and out of each assigned building in accordance with site procedures.
• Communicate with the building principal, assistant principal, ITC, and/or designated building contact upon arrival.
• Coordinate technology-related activities with appropriate building personnel.
• Complete assigned daily responsibilities and provide support as needed across designated locations.

2. Student Device Management

• Prepare and configure devices for student use.
• Record student device deployments and returns in the IIQ inventory system.
• Document damaged devices in IIQ, including uploading photographs of the damage.
• Ensure student devices are properly labeled with the student's name.
• Verify that devices are configured and ready for use before deployment.

3. Staff Device Management

• Prepare and configure technology devices for staff use.
• Record staff device deployments and returns in the IIQ inventory system.
• Ensure devices are properly configured and ready for use before distribution.

4. Device Setup and Configuration

iPad Setup

• Charge devices as needed.
• Ensure devices are updated to the latest iOS version.
• Confirm that location services are enabled.
• Verify that required applications download successfully.
• Ensure the correct student or staff member is signed in to the device.
• Label student iPads with the student's name before deployment.

Laptop Setup

• Complete the required device setup process.
• Restart devices as part of the setup process.
• Verify that the student or staff member is signed in to Company Portal.
• Verify that the student or staff member is signed in to OneDrive.
• Label student laptops with the student's name before deployment.

5. Technical Support Ticket Management

• Monitor the TDX ticket queue daily.
• Review, update, and maintain ticket information as appropriate.
• Monitor and update Cleartouch tickets as part of daily ticket management responsibilities.
• Support the tracking and coordination of technology-related service requests.

6. Special Projects and Additional Responsibilities

• Assist with inventory projects and technology equipment tracking.
• Provide support for the STLP help desk.
• Assist with technology equipment removal, installation, and setup.
• Participate in other special projects as assigned by the Technical Services Coordinator and/or the BPS Office of Technology Services.
• Perform other duties as assigned or needed to support Technology Services operations.

Work Environment

This position requires work across various BPS school buildings and administrative facilities. Responsibilities include handling and configuring technology devices, maintaining accurate inventory records, communicating with building personnel, and completing assigned technical support tasks at multiple locations.

Qualifications and Skills

• Ability to follow established device setup, deployment, return, and inventory procedures.
• Ability to maintain accurate records and update inventory and ticketing systems.
• Ability to follow device configuration instructions for iPads and laptops.
• Ability to communicate professionally with school administrators, staff, and other designated building contacts.
• Ability to organize and complete assigned tasks across multiple buildings.
• Attention to detail when configuring devices, documenting damage, and verifying user accounts.
• Ability to work collaboratively with Technology Services personnel and follow assigned priorities.

Reporting Relationship

The AIS Field Technician receives assignments and direction from the Technical Services Coordinator and/or the BPS Office of Technology Services.

Join us as an IT Field Technician if you’re passionate about technology support and eager to make a tangible impact by keeping critical systems running seamlessly! This role is ideal for motivated individuals who thrive on solving problems efficiently while delivering outstanding customer service in a collaborative environment.

Pay: $40,000.00 - $45,000.00 per year

Work Location: In person