IT Functional Analyst- FSM (Field Service Management )

We're seeking a Senior Functional Analyst with strong experience in Field Service Management (FSM) solutions to join a fast-growing, service-oriented business. This person will help advance enterprise FSM environment, currently based on IFS Field Service Management, while supporting future platform evaluation and configuration efforts.

Need : Solid FSM domain expertise — whether from SAP, Oracle, JD Edwards, or another comparable system.

Overview :

This is a Business Systems Analyst-type functional role with hands-on configuration responsibilities. The ideal candidate excels at translating business needs into functional solutions and enjoys collaborating across business and technical teams.

Core Responsibilities:

• Gather and translate business requirements into functional and system designs.

• Develop functional and design documentation.

• Configure FSM system components (IFS training provided).

• Support data mapping and integrations, primarily via Boomi.

• Execute system enhancements and light break/fix work (minimal production support).

• Partner with field teams and key business stakeholders.

• Participate in future FSM system selection and evaluation (planned within ~2 years).

Key Qualifications

• Required: Strong Field Service Management domain experience.

• Functional Expertise: Analytical thinking, detailed documentation, system configuration.

• Technical Exposure: Integrations and data mapping experience.

• Soft Skills: Exceptional communication and stakeholder collaboration.

• Mindset: Curiosity, adaptability, and eagerness to learn new enterprise systems.

Nice-to-Have :

• Experience with Boomi integrations.

• Knowledge of mobile field technician workflows.

• Interest or exposure to AI and automation in service operations (future roadmap).

Business Context

· You'll help optimize systems that support:

· Technician dispatch and mobile workflow.

· Customer service and issue management.

· Integration between field operations and enterprise data.

Manager Note:

· Business Analyst or Functional Analyst with Field Service Management (FSM) or Service Management experience.

· IFS experience is ideal, but candidates with comparable FSM platforms are also a fit (ServiceNow, Salesforce Field Service, Oracle Field Service, Dynamics 365 Field Service, SAP FSM, Maximo, ClickSoftware, etc.).

· Must have experience supporting field service operations, not just general IT or enterprise applications.

Specifically look for candidates who have worked with :

· Work order management

· Dispatch and scheduling

· Field technicians

· Service requests

· Asset management and maintenance

· Mobile workforce or field operations

· Service lifecycle workflows