IT Generalist

• You’ll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped
• You’ll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives
• Act as the first line of IT support for employees via Slack and our internal ticketing system
• Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
• Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
• Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
• Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
• Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
• Document processes and contribute to internal knowledge bases to improve self-service and transparency

Benefits

• 4% 401(k) match
• Generous medical / dental / vision coverage
• Annual workstation allowance for your home office
• Flexible time off
• Fertility benefits through Carrot Fertility and generous parental leave
• Remote work from anywhere, or join our Austin or San Francisco offices
• Monthly “perks” stipend for wellness, learning and development, travel, etc
• Paid sabbatical after 5 years- Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team
• This is a full-time role ideal for someone who thrives in a fast-paced, hands-on environment
• If you’re a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you
• This position follows a hybrid work model. Candidates should be local and able to work from our local office on a regular weekly basis, with scheduling flexibility
• Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
• Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
• Have a security-first mindset and understand the importance of access controls and audit trails
• Have 2-4 years of experience in IT support or systems administration
• Enjoy solving problems for end users and improving their day-to-day experience with technology
• Have experience with or interest in supporting compliance frameworks like SOC 2
• Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems
• (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)- We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders
• As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process
• Not permitted: Using AI assistance during conversational interviews
• Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly