IT Generalist

Launched in 2025, Digital Sandcastle is a rapidly growing B2B IT provider. We act as the ultimate one-stop shop for micro to medium-sized service businesses, handling everything they need across IT and telecommunications. Because we are growing fast, no two days are the same, and we are looking for someone to join us on this exciting journey.

Why Join Us?

If you want real world experience or to simply escape the rigid monotony of corporate helpdesks – we genuinely get out hands dirty with real, diverse tech problems.

• Learn from the Best: You’ll be mentored directly by highly experienced B2B IT and telecommunication generalists.
• Ultimate Variety: Say goodbye to boring. You'll work across helpdesk support, coding, email infrastructure, software setups, hardware configuration, and equipment repairs.
• True Flexibility: We offer flexible working hours to fit around your studies, life, or other commitments.
• Great Culture: Enjoy optional quarterly team events and activities we work hard, but we know how to unwind.

Who Are We Looking For?

We aren’t looking for a hyper-specialized expert; we are looking for a curious, adaptable tech enthusiast who loves solving problems and helping people.

You’ll be a great fit if you have:

• A "Can-Do" Attitude: You love figuring out how things work and aren't afraid to tackle unfamiliar tech challenges and show people how exciting the result is.
• The Fundamentals: A solid baseline understanding of IT concepts (hardware, software, and basic networking).
• A Touch of Code: Basic coding exposure or a willingness to learn scripting/coding basics.
• Great Communication: You can talk to clients politely, explain tech in simple terms, and keep a cool head under pressure.
• Versatility: You are equally happy troubleshooting an email delivery issue, fixing a piece of hardware, or answering a helpdesk call.

Key Responsibilities:

• Provide Level 1 helpdesk and technical support to our business clients.
• Assist with software installations, email infrastructure management, and basic coding tasks.
• Handle hardware setups, troubleshooting, and equipment repairs.
• Collaborate with senior team members to learn the ropes and contribute to growing the business.

Pay: $27.00 – $30.00 per hour

Benefits:

• Travel reimbursement
• Work from home

Work Location: Hybrid remote in Mansfield QLD