IT Generalist – Help Desk

Position Summary

We are seeking a versatile IT Generalist to provide frontline technical support while contributing to our client’s cybersecurity posture. This role blends hands-on help desk responsibilities with proactive security monitoring and analysis, making it ideal for a well-rounded IT professional who thrives in a dynamic environment.

Key Responsibilities

Help Desk Support (90%)

• Serve as the first point of contact for all IT support requests via a ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain workstations, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other core systems such as Microsoft Dynamics GP, Teller Systems, and more.
• Document support requests, resolutions, and recurring issues to improve service efficiency.
• Provide basic training and guidance to staff on IT tools, best practices, and security awareness.

Cybersecurity Analysis (20%)

• Monitor security alerts, logs, backups (Backup Exec, Veeam), replications (Nakivo), and events from firewalls, endpoint protection, and AD monitoring tool: Netwrix.
• Investigate suspicious activities, phishing attempts, and potential security incidents.
• Assist in vulnerability scanning, patch management, and remediation efforts.
• Maintain and update security policies, procedures, and incident response documentation.
• Support compliance initiatives (e.g., HIPAA, and FFIEC) through regular audits and reporting.
• Collaborate with IT leadership to implement security improvements and risk mitigation strategies.

Qualifications

Required:

• Classes in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience in IT support, with exposure to cybersecurity tools and practices.
• Strong troubleshooting skills across Windows, O365, print management, and Active Directory.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Understanding of security principles, threat vectors, and incident response basics.
• Some nights and weekend work is required for project implementations.
• Some travel will be involved for our clients throughout the Fox Valley.

Preferred:

• Hardware experience: computer setup, computer assembly from parts.
• Experience with Microsoft 365 administration and endpoint management tools.
• Exposure to SIEM platforms, EDR solutions, and vulnerability management tools.

Core Competencies

• Analytical Thinking: Ability to diagnose complex technical issues and identify root causes.
• Communication: Clear, professional interaction with both technical and non-technical users.
• Adaptability: Comfortable switching between support and security tasks as priorities shift.
• Proactive Mindset: Anticipates potential issues and takes preventive measures. General curiosity and propensity to explore new computer products and technologies.

Work Environment & Benefits

• Full-time, on-site with some hybrid work.
• Competitive salary and benefits package, including health insurance, 401k contribution, paid time off.
• Opportunities for professional development and certification reimbursement.
• Opportunity to become involved in infrastructure support and implementation.

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Professional development assistance

Work Location: In person