IT Graduate Associate

About the role

The IT Graduate Associate will support a range of IT services and initiatives, including possible rotational assignments across various ITD teams to gain exposure to both technical and generalist IT functions.

Key responsibilities

• Assist in the management and maintenance of clients IT infrastructure including servers, network, cloud platforms, end-user devices, and enterprise tools
• Participate in IT asset lifecycle planning, including procurement, deployment, configuration, and retirement of hardware
• Collaborate with engineers on systems patching, backups, monitoring, incident resolution, and problem resolution
• Design, implement, and optimize automation processes that improve operational efficiency
• Support cybersecurity frameworks by performing compliance checks, vulnerability assessments, and log reviews
• Contribute to incident response workflows, access control audits, and endpoint protection activities
• Use IT service management tools (e.g., ServiceNow) to track service requests and support ticket resolution
• Collaborate with internal teams and vendors to ensure timely resolution of technical issues
• Document IT procedures, workflows, and user guides to enhance team efficiency
• Contribute to dashboards, reports, and analytics to support decision-making

About you

• Graduate with a first-level university degree in Computer Science, Information Technology, Engineering, Business Administration, Human Resources, or a related field
• Experience in digital strategy development, project management, or related areas
• Strong research and analytical skills
• Excellent communication, teamwork, problem-solving, and adaptability skills
• Proficiency in specific software, programming languages, or technical tools essential for the position
• Relevant internships or projects demonstrating practical skills and application of theoretical knowledge
• Demonstrated academic excellence and strong analytical skills
• Excellent communication skills in English (both oral and written)
• Agile mindset with a willingness to learn and grow in a dynamic environment
• Strong interpersonal skills and a collaborative approach to problem-solving