IT Hardware Engineer

Role & responsibilities

• Install, configure, and update Windows/Linux servers, lab software, and databases
• Manage the configuration and operation of client-based computer operating systems
• Manage user accounts, roles, and permissions using strict security policies.
• Managed antivirus console for centralized endpoint protection and security administration.
• Troubleshooting & Support: Resolve hardware, software, and network issues reported by lab or plant staff.
• Change Control: Document and track system changes, patches, and upgrades following standard operating procedures (SOPs).
• Troubleshot networking issues: TCP/IP, VLAN, DNS, DHCP, VPN connectivity, and Wi-Fi access.
• Managed IT assets and inventory per organizational policies.
• Installed, configured, and troubleshot HP, Brother, Canon network printers.
• Manage routine data backups, test data restoration and support disaster recovery plans.
• Administered Synology NAS by managing users, groups, shared folders, access permissions, storage expansion, and storage health monitoring.
• Coordinated with ISP providers and hardware vendors for infrastructure deployment, maintenance, and support.
• Performed basic troubleshooting for CCTV surveillance systems and biometric attendance devices, coordinating with vendors for advanced issue resolution.