IT Hardware Support Officer

Key Responsibilities

• Install, configure, maintain, and repair desktops, laptops, printers, projectors, interactive panels, and other IT equipment
• Provide first- and second-level hardware support to staff and computer labs
• Set up and troubleshoot LAN, switches, routers, Wi-Fi access points, and structured cabling
• Install and configure operating systems and standard software
• Manage the IT asset inventory, including tagging, tracking, issuance, and returns
• Coordinate with vendors for warranty claims, repairs, and procurement specs
• Log, track, and resolve support tickets within agreed timelines
• Perform preventive maintenance and periodic checks across campuses
• Support CCTV, biometric attendance, and other security hardware
• Prepare regular reports on faults, repairs, and equipment status

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, or a related field
• 2–4 years of experience in IT hardware support or a similar role (education sector experience is a plus)
• Strong knowledge of PC hardware, troubleshooting, and Windows OS
• Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS)
• Certifications such as CompTIA A+ or CCNA are an advantage
• Good communication skills in English and Urdu
• Ability to work independently, prioritize tasks, and handle multiple campuses
• Own transport preferred

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person