IT Hardware Technician

Job Responsibilities:

• Install, configure, and maintain desktop computers, laptops, monitors, printers, and other IT hardware.
• Diagnose and repair computer hardware issues, including component replacement and upgrades.
• Install and configure Windows operating systems and software applications.
• Provide first-level IT support for hardware, software, and network-related issues.
• Set up workstations, user accounts, email, and peripheral devices for new employees.
• Troubleshoot and maintain LAN, Wi-Fi, and network connectivity.
• Support and maintain printers, scanners, barcode scanners, label printers, and other office equipment.
• Assist in maintaining industrial PCs (IPC), handheld devices, and production IT equipment.
• Perform routine preventive maintenance on IT equipment to minimize downtime.
• Maintain IT asset inventory, hardware records, and documentation.
• Support CCTV, access control, and attendance systems when required.
• Coordinate with external vendors for hardware repairs, warranty claims, and maintenance services.
• Ensure compliance with company IT policies and security procedures.
• Perform other duties assigned by the IT Supervisor or Manager.

Requirements:

• Diploma or Certificate in Information Technology, Computer Engineering, Electronics, or a related field.

• Minimum 1–3 years of experience in IT hardware support or technical support.

• Good knowledge of computer hardware, Windows operating systems, and Microsoft Office.

• Basic understanding of networking (TCP/IP, LAN, Wi-Fi, switches, routers).

• Experience with printers, barcode scanners, and peripheral devices.

• Knowledge of Active Directory, Windows Server, or Microsoft 365 is an advantage.

• Manufacturing industry experience is an added advantage.

• Strong troubleshooting and problem-solving skills.

• Able to work independently and as part of a team.

• Willing to provide on-site support within the factory environment.

Language

• English
• Bahasa Malaysia
• Mandarin is an added advantage.

Salary & Benefits

• Salary Negotiable based on qualifications and experience.
• EPF, SOCSO & EIS
• Performance Bonus (Subject to Terms & Conditions)
• Monthly Allowances
• Annual Leave, Sick Leave & Hospitalisation Leave
• Staff Meals Provided
• 5-Day Work Week (Monday – Friday)
• Training & Professional Development Opportunities
• Exposure to International Business Operations
• Career Advancement Opportunities