IT Head

1. IT Strategy and Management

• Develop and implement the company’s overall IT strategy aligned with business objectives.
• Lead and manage the day-to-day operations of the IT Department.
• Develop IT policies, procedures, standards, and controls.
• Identify technology solutions that can improve operational efficiency and productivity.
• Recommend IT investments, upgrades, and improvements to Top Management.

2. IT Infrastructure and Systems

• Oversee the company’s IT infrastructure, including servers, networks, computers, internet connectivity, and other technology equipment.
• Ensure reliable operation of hardware, software, network, and communication systems.
• Monitor system performance and address technical issues promptly.
• Plan and implement system upgrades, replacements, and improvements.
• Ensure proper configuration, maintenance, and documentation of IT assets.

3. Business Systems and Applications

• Manage and support business applications used by the company, including POS, inventory, accounting, payroll, ERP, warehouse, and other operational systems.
• Ensure IT systems support the needs of stores, branches, warehouses, manufacturing plants, and offices.
• Coordinate with vendors and system providers regarding system implementation, maintenance, and troubleshooting.
• Evaluate new software and technology solutions based on business requirements.

4. IT Support and Help Desk

• Ensure timely technical support for employees, stores, branches, warehouses, and plant personnel.
• Establish procedures for handling IT incidents, requests, and technical concerns.
• Monitor and prioritize critical IT issues that may affect business operations.
• Ensure proper documentation of IT incidents and resolutions.
• Maintain service standards for IT support.

5. Cybersecurity and Data Protection

• Develop and implement cybersecurity policies and controls.
• Protect company systems, networks, files, and business information from unauthorized access, malware, and other security threats.
• Manage user access, passwords, permissions, and system security.
• Conduct regular security assessments and recommend improvements.
• Ensure proper backup, recovery, and data protection procedures.

6. Network and Connectivity Management

• Oversee internet connectivity and network infrastructure across offices, stores, branches, warehouses, and manufacturing facilities.
• Monitor network performance and resolve connectivity issues.
• Ensure stable connectivity for POS, communication, business applications, and other operational systems.
• Coordinate with internet service providers and telecommunications vendors when necessary.

7. IT Asset Management

• Maintain an accurate inventory of company IT equipment and assets.
• Oversee the issuance, replacement, repair, and disposal of IT equipment.
• Establish controls to prevent loss, misuse, or unauthorized use of company technology assets.
• Ensure IT equipment is properly maintained and utilized.

8. IT Project Management

• Lead the implementation of new IT systems, software, hardware, and technology projects.
• Develop project plans, timelines, budgets, and requirements.
• Coordinate with internal departments and external IT vendors.
• Monitor project progress and ensure timely completion.
• Evaluate project results and ensure systems meet business requirements.

9. IT Budget and Vendor Management

• Prepare and manage the IT Department’s annual budget.
• Monitor IT-related expenses and ensure proper utilization of resources.
• Evaluate and negotiate with IT suppliers, service providers, and vendors.
• Monitor vendor performance and ensure compliance with agreed service levels.
• Recommend cost-effective technology solutions.

10. IT Team Leadership

• Lead, supervise, and develop IT personnel.
• Assign responsibilities and monitor team performance.
• Establish performance standards and service expectations.
• Provide coaching and training to IT employees.
• Ensure proper staffing and availability of IT support based on business requirements.

11. Business Continuity and Disaster Recovery

• Develop and maintain IT disaster recovery and business continuity plans.
• Ensure critical systems and data have appropriate backup and recovery procedures.
• Conduct regular testing of backup and recovery processes.
• Establish contingency measures for system failures, network interruptions, and other IT emergencies.

12. Reporting and Continuous Improvement

• Prepare regular IT performance reports for Top Management.
• Monitor IT KPIs, system availability, support response times, security incidents, and project progress.
• Identify recurring technical problems and implement long-term solutions.
• Continuously evaluate emerging technologies that may benefit the company.