IT Head - ERP Implementation / IT Infra

Key Responsibilities

• Supervise daily IT operations
• Head the day-to-day functionality of the IT department
• Establish IT policies
• Develop and implement organizational IT standards and procedures
• Oversee IT staff
• Ensure effective communication and collaboration within the team
• Coordinate with stakeholders
• Collaborate to identify and execute technology initiatives
• Manage system updates
• Oversee hardware maintenance and ERP, software implementations
• Oversee on-prem IT infrastructure: servers, networks, switches, Wi-Fi, firewalls, access controls
• Enhance cybersecurity
• Conduct audits and implement measures to mitigate risks
• Improve workflows
• Leverage automation and innovation to boost operational efficiency
• Monitor budgets
• Manage IT resources and allocate them effectively
• Lead disaster recovery
• Plan and execute strategies to protect against data loss
• Manage engineering/design software (AutoCAD, ePlan, ETAP) and their licensing
• Support integration between ERP, engineering tools, and shop-floor systems
• Manage and maintain ERP / CPQ / Scheduling systems tailored for manufacturing (Oracle, IFS , Epicor, Asprova etc)
• Coordinate with Engineering, Planning, Procurement,Production QA/QC, and Finance to support system workflows
• Ensure smooth functioning of barcode/QR-based inventory systems used in switchgear stores
• Implement ITIL-based service management for efficient ticketing and issue resolution
• Oversee on-prem IT infrastructure: servers, networks, switches, Wi-Fi, firewalls, access controls
• Maintain CCTV, biometric attendance, time-tracking, and access control systems
• Ensure compliance with GCC standards, ISO 9001, ISO 27001, and client audit requirements
• Strong experience in manufacturing IT, preferably in electrical OR Electronics or industrial automation industry
• Manage contracts with IT vendors, ERP consultants, network partners, cybersecurity firms, and hardware suppliers
• Proficiency in ERP systems with manufacturing modules (BOM, Routing, Planning, Inventory, QA, HR & Finance)
• Prefered certifications: ITIL, PMP, Oracle Certified Professional, CCNA/CCNP, Microsoft Azure/AWS, MCSE, ISO 27001 Lead Implementer, Microsoft 365 Administrator / Enterprise Administrator

KPIs (Key Performance Indicators)

• ERP uptime and usage efficiency across departments
• IT infrastructure uptime (factory + office)
• Cybersecurity incident prevention and audit scores
• Successful completion of IT projects (ERP upgrades, network revamps, etc )
• Helpdesk resolution time and end-user satisfaction
• Cost optimization through improved IT efficiency