Improve- Mortgage & Finance

🗂 We’re Hiring: IT Head – Operations, Security &amp; Service Management
🕒
Employment Type:
Full-Time
💼
Level:
Senior Leadership / Head of Department
We are seeking a strategic, technically strong, and results-driven
IT Head – Operations, Security &amp; Service Management
to lead and oversee the organization’s IT operations, cybersecurity, infrastructure, service delivery, and technology support functions. This leadership role will be responsible for ensuring secure, reliable, scalable, and high-performing IT services while driving operational excellence, risk management, and continuous improvement.
🎯
Key Responsibilities
• Lead and manage the overall IT Operations, Information Security, Infrastructure, and Service Management functions.
• Develop and implement IT operational strategies aligned with business objectives and organizational priorities.
• Ensure the availability, reliability, performance, and security of critical IT systems and services.
• Lead IT infrastructure operations, including servers, networks, cloud platforms, endpoints, storage, and enterprise applications.
• Establish and manage IT Service Management (ITSM) processes, service standards, and operational procedures.
• Oversee Incident Management, Problem Management, Change Management, Request Management, and Service Level Management processes.
• Ensure timely resolution of IT incidents, service requests, and critical operational issues.
• Develop and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational performance metrics.
• Lead the development and implementation of cybersecurity strategies, policies, controls, and risk-management frameworks.
• Oversee security operations, vulnerability management, identity and access management, endpoint security, network security, and threat monitoring.
• Ensure appropriate cybersecurity controls are implemented across infrastructure, applications, cloud environments, and business systems.
• Manage security incidents and coordinate investigation, response, remediation, and post-incident improvement activities.
• Develop and maintain IT disaster recovery, backup, business continuity, and incident-response capabilities.
• Conduct IT risk assessments and identify operational, security, infrastructure, and technology risks.
• Ensure compliance with relevant information security policies, standards, regulations, and audit requirements.
• Lead internal and external IT audits and coordinate remediation of identified findings.
• Develop IT governance frameworks, operational policies, procedures, and technology standards.
• Manage IT vendors, managed service providers, technology partners, and service contracts.
• Monitor vendor performance and ensure external providers meet agreed service and security requirements.
• Lead and develop IT Operations, Service Desk, Infrastructure, Security, and Technical Support teams.
• Establish clear team structures, responsibilities, escalation procedures, and operational accountability.
• Drive continuous improvement initiatives to improve service quality, operational efficiency, and technology performance.
• Develop IT operational budgets and manage technology expenditure, vendor costs, and resource allocation.
• Identify opportunities for automation, cloud adoption, infrastructure modernization, and operational optimization.
• Collaborate with senior leadership and business stakeholders to understand technology requirements and operational priorities.
• Provide executive-level reporting on IT performance, security posture, risks, incidents, service delivery, and improvement initiatives.
• Lead technology transformation projects involving infrastructure, cloud, cybersecurity, automation, and enterprise systems.
• Establish and maintain technology roadmaps supporting long-term operational resilience and business growth.
• Promote a strong culture of cybersecurity awareness, operational discipline, accountability, and service excellence.
✅ Requirements
• Proven experience in a senior IT Operations, IT Infrastructure, Information Security, IT Service Management, or Technology Leadership
role.
<ul>
<li>Strong experience leading and managing IT Operations, Infrastructure, Service Delivery, and Security teams.
</li>
<li>Excellent understanding of IT infrastructure, including
Networks, Servers, Cloud Platforms, Storage, Endpoints, and Enterprise Systems
.
</li>
<li>Strong knowledge of
Cybersecurity, Information Security Controls, Vulnerability Management, Identity and Access Management, and Incident Response
.
</li>
<li>Experience managing IT Service Management processes based on
ITIL principles and best practices
.
</li>
<li>Strong understanding of
Incident, Problem, Change, Request, and Service Level Management
.
</li>
<li>Experience managing cybersecurity risks, security incidents, audits, and compliance requirements.
</li>
<li>Knowledge of security frameworks and standards such as
ISO 27001, NIST, CIS Controls, or similar frameworks
is highly advantageous.
</li>
<li>Experience with cloud platforms such as
Microsoft Azure, AWS, Google Cloud, or hybrid infrastructure environments
.
</li>
<li>Strong understanding of network security, endpoint protection, firewalls, monitoring tools, and security operations.
</li>
<li>Experience developing and managing
Disaster Recovery (DR), Business Continuity (BCP), Backup, and Incident Response
strategies.
</li>
<li>Strong experience managing IT vendors, managed service providers, outsourcing partners, and technology contracts.
</li>
<li>Experience managing IT budgets, operational expenditure, technology investments, and cost-optimization initiatives.
</li>
<li>Strong leadership, people-management, coaching, and team-development capabilities.
</li>
<li>Excellent stakeholder-management and communication skills, including the ability to communicate technical risks to senior executives and non-technical stakeholders.
</li>
<li>Strong analytical, problem-solving, and decision-making abilities.
</li>
<li>Experience leading large-scale IT transformation, infrastructure modernization, cloud migration, or cybersecurity improvement initiatives is highly advantageous.
</li>
<li>Familiarity with tools and platforms related to
ITSM, SIEM, Monitoring, Endpoint Management, Identity Management, and Security Operations
is preferred.
</li>
<li>Experience working in regulated, enterprise, financial services, technology, telecommunications, healthcare, or other complex IT environments is an advantage.
</li>
<li>Bachelor’s degree in
Information Technology, Computer Science, Cybersecurity, Engineering, Information Systems, or a related field
is preferred.
</li>
<li>Professional certifications such as
ITIL, CISSP, CISM, CISA, CCISO, PMP, PRINCE2, Microsoft Azure, AWS, or other relevant technology certifications
are highly advantageous.
</li>
</ul>
🌟
What We Offer
• Opportunity to lead critical IT Operations, Cybersecurity, Infrastructure, and Service Management
functions.
<ul>
<li>Direct involvement in technology strategy, digital transformation, cybersecurity governance, and operational leadership.
</li>
<li>Opportunity to lead infrastructure modernization, cloud transformation, automation, and security improvement initiatives.
</li>
<li>Exposure to executive leadership, strategic business planning, enterprise technology governance, and risk management.
</li>
<li>Opportunity to build and develop high-performing IT Operations, Security, Infrastructure, and Service Delivery teams.
</li>
<li>Hands-on influence over IT resilience, cybersecurity posture, service quality, technology investments, and operational performance.
</li>
<li>Career progression into
IT Director, Head of Technology, Head of Infrastructure &amp; Security, Chief Information Security Officer (CISO), Chief Technology Officer (CTO), or Chief Information Officer (CIO)
roles.
</li>
<li>A strategic, technology-driven, and leadership-focused working environment.
</li>
<li>Professional training, advanced technical certifications, executive leadership development, and continuous career growth opportunities.
</li>
<li>• Competitive compensation, leadership incentives, performance bonuses, and comprehensive benefits package.
</li>
</ul>

IT Head – Operations, Security & Service Management

IT Head – Operations, Security & Service Management

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