IT Help Desk Analyst

About Company:

Established in August 2017, Interspence Solutions LLP (Interspence Solutions) is a dynamic IT consulting and support services company, focused on delivering high-value technology solutions within the manufacturing and process industries. We are committed to building a team of forward-thinking individuals ready to embrace innovation and redefine whats possible through technology.

Job Title: IT Helpdesk Analyst

Location: Mumbai

Department: IT Helpdesk

Employment Type: Full-Time (WFO)

Hours of Operation: 12Hrs a day (5:30am to 5:30pm US Summer time / 6:30am to 6:30pm US Winter time)

Shift Schedule: Rotational working days and week offs (4 working days & 3 week offs)

Position Summary:

We are seeking an experienced and customer-oriented IT Helpdesk Analyst professional to join our team. As an IT Helpdesk Analyst, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities:

• Respond to user inquiries via phone, email or helpdesk system.
• Diagnose and resolve software and hardware issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and update operating systems and software applications
• Set up and manage user accounts, permissions, and passwords.
• Assist with deployment and maintenance of network infrastructure components.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Track and document all user interactions and resolutions in the helpdesk ticketing system.
• Provide training and guidance to users on basic software and hardware usage.
• Stay up-to-date with the latest technology trends and IT best practices.

Qualifications:

• Certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.
• Bachelors / Master’s degree in IT Computer science or related field

Preferred Skills:

• Proven work experience as an IT Helpdesk Support or similar role.
• Strong knowledge of Windows OS, Office Suite & Active Directory.
• Familiarity with hardware components, network protocols, and troubleshooting.
• Excellent communication & customer service skills.
• Ability to prioritize and Multitask in a fast-paced environment.
• Attention to detail and strong problem-solving skills.