Y
York Solutions, Llc
IT Help Desk Analyst
Skills
Azure
16 days ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
8 October 2026
What they need
Roles and Responsibilities :
- Provide technical support to end-users through phone, email, or in-person interactions.
- Troubleshoot hardware and software issues related to desktop computers, laptops, printers, and other peripherals.
- Manage ticketing tools such as Azure Active Directory and Comptia A+ certification for efficient issue resolution.
- Collaborate with team members to resolve complex technical problems using problem-solving techniques.
Job Requirements :
- 4-10 years of experience in an IT Help Desk Analyst role.
- Strong communication skills for effective customer service interaction.
- Proficiency in Microsoft Windows operating system and basic networking concepts.
- Knowledge of troubleshooting procedures for common hardware and software issues.
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