IT Help Desk and Application Support

Job Descriptions Key Highlights:

• Be the 1st contact supporting end users in basic installing, connecting and accessing IT network and escalating unresolved tickets of the IT incident management process.
• IT Helpdesk supports Hardware, Application, Network of company including branch assignment
• Installation on Client Application Software/ Operating systems / Software and make sure it legalized
• Should be able to troubleshoot IT systems such as operating systems, Desktops, Laptops and networking
• Be the 1st contact supporting end users in Application Warehouse Management System (WMS), Transportation Management System (TMS), SAP Application and escalating unresolved tickets of the IT incident management process.
• Collaborate with internal IT Team to solve problems effectively in timely manner efficiently.
• Prioritizing and managing several open cases at one time.
• Define requirements by identifying project milestones, phases and elements
• Designing a business service solution that will meet the business needs
• Collaborated with team members stakeholder to defend business service solution analysis based upon requirements.
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions
• Coordinating with vendor to develop systems that meet end-user requirements
• Monitoring all staff concerning the project to ensure its timeliness

Qualifications:

• Bachelor’s Degree Computer Engineering, Computer Science, Information Technology, or related fields

·        At least 5-6 years’ experience in IT Help Desk support demonstrated strong project management skills in applying techniques to deliver actionable projects to enable business

·        Business acumen and proven experience in FMCG, manufacturing as well as proven experience support system integration-SI partners.

·        Young & Energetic with Strong attention to detail and quality/accuracy of deliverables, preferring outcomes over outputs.

• Experience in Warehouse Management System (WMS), Transportation Management System (TMS) and SAP Application is a plus.
• Strong communication skills, interpersonal skills, analytical skills, systematic thinking and able to work under pressure within deadlines.
• Good computer and technology skills