IT Help Desk & Support Specialist

Job Title: IT Help Desk & Support Specialist
Location: Gurugram, India
Employment Type: Full-Time
Experience: 5–6 Years
Department: IT & Infrastructure

About Us

The Knowledge Center (KC), Gurgaon is a state-of-the-art material experience and innovation hub serving the architecture, design, and construction industry. We rely on robust IT infrastructure, secure systems, and seamless connectivity to support our day-to-day operations.

Role Overview

We are looking for an experienced, hands-on IT Help Desk & Support Specialist who can independently manage the company's IT infrastructure, including networks, servers, domain services, email systems, cybersecurity, hardware, software, and end-user devices. We need an all-round IT professional who can diagnose, troubleshoot, configure, maintain, and resolve technical issues independently, rather than simply raising and closing support tickets.

Key Responsibilities

• Network & Server Management: Configure and troubleshoot LAN/WAN, Wi-Fi, routers, switches, IP addressing, DNS, DHCP, VPN, domain servers, and server connectivity.
• Domain & Directory Services: Manage domain joining, user accounts, permissions, Group Policy, LDAP, Active Directory, and device authentication.
• Windows & macOS Support: Diagnose and resolve OS, application, driver, connectivity, performance, and system configuration issues.
• Email & Mail Server: Manage business email accounts, mail configuration, synchronization, access issues, and troubleshooting of email delivery and server-related problems.
• Antivirus & IT Security: Manage antivirus/endpoint protection, security updates, access controls, system patching, and basic security incident troubleshooting.
• Mobile & Tablet Configuration: Configure smartphones and tablets for company email, domain-related access, LDAP/directory authentication where supported, and device synchronization.
• Hardware & Software Support: Install, configure, upgrade, maintain, and troubleshoot desktops, laptops, printers, peripherals, operating systems, and business applications.
• System Synchronization & Access: Troubleshoot file sharing, network drives, user profiles, cloud or local synchronization, permissions, and cross-device access.
• Biometric & Access Systems: Configure and maintain biometric attendance devices, user enrolment, connectivity, data synchronization, and related software.
• IT Asset & Infrastructure Management: Maintain hardware/software inventories, licences, backups, IT documentation, preventive maintenance, and vendor coordination.
• Hands-on Technical Support: Identify root causes, implement permanent fixes, manage escalations when necessary, and ensure minimal downtime across the organization.

Required Skills & Qualifications

• Graduate/Diploma in IT, Computer Science, Information Technology, Networking, or a related field.
• 5–6 years of hands-on experience in IT support, network administration, server management, and infrastructure troubleshooting.
• Strong practical knowledge of Windows, macOS, networking, IP configuration, domain servers, Active Directory, LDAP, DNS, DHCP, and email systems.
• Experience with antivirus/endpoint security, hardware and software troubleshooting, mobile/tablet configuration, system synchronization, and biometric devices.
• Ability to independently diagnose technical issues, identify root causes, and implement effective solutions.
• Strong problem-solving, communication, documentation, and user-support skills.

Preferred Candidate Profile

A proactive, technically strong IT professional who can take ownership of the organization's IT environment, manage day-to-day infrastructure, and resolve complex technical issues independently. Practical troubleshooting ability is essential; ticket management alone is not sufficient.

Keywords

IT Help Desk, IT Support, IT Infrastructure, Network Administration, Server Management, Domain Server, Active Directory, LDAP, Windows Troubleshooting, macOS Support, Mail Server, DNS, DHCP, TCP/IP, LAN/WAN, Wi-Fi, VPN, Antivirus, Endpoint Security, Hardware Troubleshooting, Software Installation, Mobile Device Configuration, System Synchronization, Biometric Systems, IT Asset Management, Backup, IT Security, Technical Support.

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Provident Fund

Work Location: In person