IT Help Desk

Role Summary The IT Specialist is responsible for installing, maintaining, and supporting computer systems, networks, hardware. Responsibilities Install, configure, and maintain computer hardware, software, printers, and other IT equipment Provide technical support and troubleshoot hardware, software, and network issues Monitor and maintain network performance, security, and connectivity Manage user accounts, permissions, and access rights Install software updates, patches, and antivirus solutions Perform regular system backups and assist with disaster recovery planning Maintain IT documentation, inventory, and support records Ensure compliance with IT policies, security standards, and best practices Assist with the implementation of new technologies and IT projects Train users on IT systems, software, and security awareness