IT Help Desk

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring. 

Position Title: IT Help Desk

Location: Los Angeles, CA, 90020 (Onsite) 

Duration: 08/03/2026 - 07/31/2027

Schedule: Part-Time (20 hours per week)

Position Overview:

• We are seeking a dependable and customer-focused IT Technical Aid to provide technical support and operational assistance within a centralized Information Technology environment. This role supports end users and IT professionals by resolving routine technical issues, assisting with hardware and software installations, maintaining IT equipment, and supporting day-to-day technology operations.
• The ideal candidate will possess strong troubleshooting abilities, excellent customer service skills, and experience working in an information systems environment. This position offers an opportunity to gain hands-on experience supporting enterprise technology systems while contributing to the efficient delivery of IT services.

**Key Responsibilities:

Technical Support**

• Provide first-level technical support to end users for hardware, software, and system-related issues.
• Identify, document, track, research, and resolve technical support requests and problem tickets.
• Follow established procedures to escalate high-priority or complex issues to appropriate IT personnel.
• Assist users with troubleshooting desktop applications, operating systems, and peripheral devices.

Hardware & Equipment Support

• Assist with the installation, configuration, maintenance, and troubleshooting of desktop computers, monitors, printers, cabling, and other technology equipment.
• Support the setup and relocation of IT equipment as needed.
• Perform routine maintenance and basic repairs on office technology devices.

Printer Operations Support

• Operate and support medium-sized office printers and high-speed commercial printing equipment.
• Assist in diagnosing and resolving printer-related issues.
• Monitor printer performance and ensure timely completion of printing tasks.

Testing & Documentation

• Support IT teams by performing routine system testing and production support activities.
• Validate user guides, training materials, procedures, and technical documentation.
• Assist in documenting system issues, resolutions, and support processes.
• Maintain accurate records of support activities and troubleshooting efforts.

Customer Service & Communication

• Deliver professional and responsive customer service to internal users and stakeholders.
• Communicate technical information clearly and effectively to non-technical users.
• Collaborate with IT staff to ensure timely issue resolution and customer satisfaction.

General IT Support

• Assist with inventory management of IT equipment and supplies.
• Support departmental technology initiatives and operational activities.
• Handle office supplies and technology equipment weighing up to 20 pounds as required.

Required Qualifications Education

• High School Diploma or equivalent.

Experience

• Minimum of two (2) years of experience in an information systems or technology support environment.
• Experience supporting desktop software installations, troubleshooting hardware/software issues, and/or operating high-speed commercial printers.

Required Skills

• Strong customer service and interpersonal skills.
• Knowledge of desktop hardware, software, and peripheral device support.
• Experience troubleshooting hardware and software issues.
• Effective problem-solving and decision-making abilities.
• Strong verbal and written communication skills.
• Organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Basic understanding of IT support processes and ticket management.

Preferred Qualifications

• Experience working within a centralized IT support environment.
• Familiarity with printer maintenance and production printing operations.
• Experience supporting Windows-based desktop environments and common business applications.
• Exposure to IT service management processes and technical documentation standards.