IT Help Desk

Location: 6251 State Hwy 251, Peru, IL, 61354

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk professional to join our team at our Peru, IL location. The ideal candidate will provide technical support and assistance to end-users, ensuring smooth operation of IT systems and resolving issues efficiently.

Responsibilities

• Respond to and resolve IT help desk requests via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Assist users with setup, configuration, and maintenance of computer systems and peripherals.
• Document issues and resolutions in the ticketing system.
• Escalate complex problems to higher-level IT staff as needed.
• Maintain knowledge base articles and user guides.
• Ensure timely communication with users regarding the status of their requests.

Qualifications

• Proven experience in an IT Help Desk or similar technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with Windows and/or Mac operating systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to quality service.