IT Help Desk Coordinator

Job Type: Mid-level Professional

Location: Southeastern Pennsylvania (Exton, PA area)

Employment Type: Full-time, 12-Month, FLSA Exempt

Reports To: Director of Technology

Position Summary

Edu-Tech Academic Solutions is seeking a proactive, hands-on IT Help Desk Coordinator for a partner PK-8 independent school. This role serves as the primary point of contact for all technology-related issues, ensuring the school's infrastructure runs stably and securely while providing exceptional support to students, faculty, and staff. The ideal candidate balances daily technical troubleshooting with long-term strategic planning to support the school's educational mission.

Key Responsibilities
Technical Support and Help Desk Operations

• Tier 12 Support: Diagnose and resolve hardware (laptops, Chromebooks, iPads, printers) and software issues for all end-users in a timely manner.
• ClassroomA/V Technology: Manage and troubleshoot classroom interactive displays, projectors, event space sound systems, and video conferencing equipment.
• Ticket Management: Prioritize and document all support requests, system configurations, and troubleshooting steps via the Help Desk ticketing system.

SystemsNetwork Administration

• Infrastructure Maintenance: Assist in monitoring and maintaining the school's network (LAN, WLAN, and security) and server environments, including Windows Server and virtualization.
• Account Management: Administer user accounts and permissions across Google Workspace, Microsoft 365, and Student Information Systems (SIS).
• CybersecurityData: Implement security protocols (antivirus, content filtering) and ensure regular data backups and FERPA compliance.

Asset ManagementLeadership

• LifecycleInventory: Maintain an accurate inventory of all technology assets, software licenses, and warranties through MDM solutions.
• Procurement: Research and recommend cost-effective hardware and software purchases that align with the school's technology plan.
• Strategic Planning: Participate in developing the school's long-range technology plan and create clear user guides/training materials.

Qualifications

• Education: Bachelor's degree in IT, Computer Science, or a related field; equivalent professional experience and certifications also considered.
• Experience: 3-5 years of technical support experience, preferably in a K-12 educational environment.
• • 2+ years of experience in network administration or systems management.
• Technical Proficiency: Expertise in ChromeOS, Windows, and macOS.
• • Knowledge of network technologies (TCP/IP, VLANs, Wi-Fi) and cloud suites (Google Workspace/M365).
  • Google Workspace Administrator certification preferred.
• Soft Skills: Excellent communication skills with the patience to assist users of all skill levels.

Physical Requirements

• Ability to sit, stand, and walk throughout the school campus for extended periods.
• Must be able to lift and move equipment up to 40 pounds.
• Ability to crawl, kneel, and climb ladders to install or repair cabling and equipment.