IT Help Desk Executive

Roles and Responsibilities :

• Manage IT service requests through phone calls, emails, and chats to resolve customer issues in a timely manner.
• Provide technical support to customers on various software applications, hardware devices, and network connectivity.
• Troubleshoot complex technical problems using problem-solving skills and knowledge of IT systems.
• Escalate critical incidents to senior team members or third-party vendors as needed.

Job Requirements :

• 1.5-2.5 years of experience in an IT Service Desk environment with excellent call handling skills.
• Strong understanding of ITSM (IT Service Management) principles and practices for effective SLA management.
• Proficiency in ticketing tools such as Zendesk or similar platforms for efficient issue tracking.