IT Help Desk Executive

We are looking for a brilliant candidate to fill our IT Help Desk Executive position at Plasma. This is a client facing role and requires ability to manage multiple projects, and to work with global teams.

Essential Duties and Responsibilities:

• 1-2 years of IT experience with Help Desk Support.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries/tickets on time either in person or over the phone or via tickets.
• Write training manuals.
• Maintain the daily performance of computer systems.
• Respond to email messages for users seeking help.
• Ask questions to determine the nature of the problem.
• Walk the customer through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.