IT Help Desk (Level 1-2)

New Opportunity in a Supportive Business!

QIB Group operates as shared services for a growing group of Insurance Brokerage firms with offices located throughout Australia. Our fast-growing business offers the successful candidate a chance to contribute to our dynamic team.

At QIB, we're not just about business; we're about fostering a community of motivated professionals who thrive in a collaborative setting.

Our working environment boasts an enthusiastic team who are empowered to achieve their best through ongoing training and development, EAP access and varied retail and travel discount benefits.

• Team activities and events.
• Great team environment, with mentoring support.
• Ongoing professional development opportunities.

As our IT Help Desk, you will be providing support to our staff in identifying and overcoming technical issues. 

About the role

 The primary functions of this role will see you:

• Answering phone calls and emails related to IT support issues.
• Providing a basic level of technical assistance to employees.
• Troubleshooting minor IT issues.
• Updating hardware and software packages.
• Installing computer and network systems.
• User administration (setup and maintaining accounts).

About you

• Literacy in technology and systems.
• Exceptional communication skills, both verbal and written.
• Excellent time management and organisation skills.
• High attention to detail.
• displays commitment to your own personal and professional growth

You will be working in a team environment that values your growth and well-being and focuses on achieving the best outcome for both our employees and the business.  QIB is a subsidiary of the Steadfast Group and benefits from collaborative support initiatives between the groups.

Ready to embark on this exciting journey with us? Click 'Apply Now' to submit your resume and a brief cover letter showcasing your suitability for the role. We can't wait to welcome you aboard!