IT Help Desk Specialist

About Our Client:

This organization operates in the field of artificial intelligence, mathematical optimization, data analytics, and software engineering to optimize complex systems with resilience. It addresses challenges in dynamically changing environments by aligning operational outcomes with goals, enabling better decision making, and helping customers anticipate and mitigate the impacts of disruptions.

About the Opportunity:

The IT HELP DESK SPECIALIST role focuses on providing day-to-day end user IT support within a fast-growing, defense-oriented environment. This position serves as the primary contact for IT requests, manages user accounts, and develops the self-service Knowledge Base. The role supports a Microsoft 365 environment with an emphasis on security and compliance, contributing to operational continuity and user satisfaction.

Responsibilities:

• Manage help desk ticket queue using Zendesk, triage, resolve, and escalate requests within service levels
• Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 apps, mobile devices, and conference equipment
• Manage user account lifecycle in Microsoft Entra ID and connected SaaS applications
• Perform new hire onboarding and employee offboarding including device provisioning and access management
• Develop and maintain IT Knowledge Base with clear how-to articles and troubleshooting guides
• Enroll, inventory, and support devices through Microsoft Intune and RMM platform
• Reset passwords and assist with MFA enrollment and sign-in issues
• Maintain accurate asset and license records
• Follow security and compliance procedures and report suspected security incidents
• Identify recurring issues and suggest improvements in processes or tools

Requirements:

• Minimum 2 years help desk or desktop support experience
• Hands-on experience with Microsoft 365 and Entra ID account, group, and license administration
• Knowledge of Windows and macOS troubleshooting
• Experience with ticketing systems such as Zendesk, ServiceNow, or Jira Service Management
• Strong written communication skills for creating end user documentation
• Customer-focused with ability to manage multiple simultaneous requests
• U.S. Citizenship required

Pay Range and Compensation Package:

• Salary range: $65,000 to $75,000 depending on experience and skills

Benefits & Perks:

• Fully remote work environment
• Competitive salary, bonus, and equity package
• 100% employer-paid comprehensive health insurance including medical, dental, and vision for employee and family
• Unlimited paid time off with manager approval
• Flexible work schedule
• 14 weeks fully-paid parental leave

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.