IT Help Desk Support

Job Role : -IT Help Desk Support

Job Location : -Dalian, China

Experience : -2-3 Years

Role Overview

The IT Help Desk Support professional will provide end-user technical assistance, resolve IT-related issues, and ensure smooth operations across systems and applications. The role requires strong troubleshooting skills, multilingual communication, and the ability to work in a dynamic, rotational shift environment.

Key Responsibilities

• Provide on-site technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents related to Windows, macOS, Office 365, VPNs , and ITSM tools.
• Log, track, and manage service requests using platforms such as ServiceNow .
• Ensure timely issue resolution and maintain high levels of user satisfaction.
• Collaborate with cross-functional IT teams for escalations and root cause analysis.
• Support system setup, configuration, and preventive maintenance activities.

Skills & Requirements

• Minimum 2-3 years of experience in IT end-user support or technical help desk.
• Retail operation support experience is added advantage
• Hands-on expertise with Windows/macOS , Office 365 , VPN connectivity , and ITSM tools .
• Ability to work rotational shifts , including weekends.
• Preferred Certifications: CompTIA A+ , ITIL Foundation , or equivalent.
• Excellent problem-solving, time management, and customer service skills.