IT Help Desk Support Engineer

Role & responsibilities

1. Thorough knowledge of IT inventory management and  ManageEngine application
2. End-user operation support & Troubleshooting of Client Machines/systems via remote access and On-site
3. Knowledge of the Ticketing tool system, exposure, and Coordination experience with OEMs to resolve various issues.
4. Installing, configuring, and troubleshooting network and local printers and scanners.
5. Repairing & troubleshooting IT hardware-related issues, including Thin clients, CPUs, Desktops, Tablets, AIOS, Laptops, etc.
6. Barcode Printer Support: installation & Configuration (Zebra thermal printers, TSC ME 240, Printronix, and Avery Dennison 5.4), etc.
7. Plotter support via vendor management (HP, Hanbond plotters, Richpeace, Gerber)
8. Intranet App/ Vendor Apps Support and configuration (such as Java Oracle setup, compatibility as per the requirements of the modules, ERP App/Infor, etc)