IT Help Desk Support (Hanoi)

About Concentrix

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Visit www.concentrix.com to learn more.

Job Description:

ROLE: IT Help Desk Specialist

LOCATION: 4th Floor, TikTak Building, 1152–1154 Láng Street, Láng Ward, Đống Đa District, Hanoi

WORKING HOURS: 9PM-6AM, 6 days/week and off 2 Saturday/month

Role & Responsibilities:

• Provide support to end-users in regard to network connectivity and desktop computing.

• Maintain and support PC workstations and laptop. This will include troubleshooting and replacing hardware components, performing upgrades to existing systems, and installing replacement system.

• Support also includes software support of the operating system, Microsoft Office, and other standard package used by Concentrix Group.

• Develop, implement and administer IT service, ensure the stability, integrity, and efficient operation of all information and production systems.

• Responsible for network-telecommunications function and to ensure compatibility and interoperability of computer systems, telecommunication and office equipment.

General and Specific skills:

• Good English: ability to write, read well.

• Ability to analyse, logical thinking.

• Can use office software (Word, Excel, Outlook...)

• At least 1 years of Helpdesk Support