IT Help Desk Support Specialist (Tier 1)

IT Help Desk Support Specialist (Tier 1) – 100% Remote

Do you have experience in technical support and enjoy helping people solve problems? We're looking for an IT Help Desk Support Specialist.

What you'll do

✅ Give first-line technical support to employees by email, chat, phone and ticketing system.

✅ Troubleshoot Microsoft 365, Outlook, Salesforce and other business applications.

✅ Handle password resets, account access, permissions and MFA issues.

✅ Support hardware and peripherals (laptops, monitors, printers, headsets).

✅ Help with employee onboarding and offboarding: account setup, access and equipment.

✅ Document issues, escalate to Tier 2 when needed and follow up until each issue is resolved.

✅ Maintain internal IT guides and knowledge-base resources.

What we're looking for

🔹 1–2 years of experience in IT support, help desk or technical support in a corporate environment.

🔹 Hands-on experience with Windows, Microsoft 365 and Outlook.

🔹 Basic understanding of hardware, software, networking, user accounts and permissions.

🔹 Experience with help desk or ticketing systems (preferred).

🔹 Salesforce knowledge (a plus).

🔹 Excellent communication skills, patience and a service mindset.

🔹 English level: B2

What we offer

📍 Work mode: 100% remote

📄 Contract: Permanent, full-time (Contrato a término indefinido)

🕐 Schedule: Wednesday to Monday (Sundays off), 5:00 a.m. – 2:00 p.m. Colombia time (6:00 a.m. – 3:00 p.m. U.S. Eastern Time)

Apply now and join an international team! 🚀