IT Help Desk Support Technician

Job Summary

Integrated Axis Technology Group is seeking an IT Help Desk Support Technician to support business clients with day-to-day technology needs. This position is ideal for someone who enjoys troubleshooting computer systems, solving technical problems, assisting users, and developing a career in information technology.

The IT Help Desk Support Technician will assist with hardware, software, networking, user accounts, Microsoft environments, and general technical support. The successful candidate should have strong customer-service skills, a problem-solving mindset, and the ability to communicate technical information clearly to users.

Responsibilities

• Respond to client requests and provide timely technical support.
• Troubleshoot desktop, laptop, software, hardware, and connectivity issues.
• Assist users with account access, email, applications, and system-related problems.
• Install, configure, and maintain computers, software, and peripheral devices.
• Help identify and resolve basic network and Wi-Fi connectivity issues.
• Support Microsoft-based business technology and common office applications.
• Assist with software installations, updates, security patches, and device maintenance.
• Document technical issues, troubleshooting steps, and completed resolutions.
• Escalate complex technical or cybersecurity issues to senior team members when appropriate.
• Communicate professionally with clients and provide a positive support experience.
• Follow company procedures related to security, data protection, and IT best practices.
• Work collaboratively with other technicians and IT professionals to resolve client issues.

Requirements

• High school diploma or equivalent required; technical education or IT coursework is preferred.
• Basic understanding of computers, operating systems, hardware, software, and networking.
• Strong troubleshooting and analytical skills.
• Comfortable learning new technology and technical systems.
• Strong verbal and written communication skills.
• Customer-service focused with a professional attitude.
• Ability to organize multiple support requests and manage priorities.
• Ability to work independently as well as part of an IT support team.
• Previous help desk, technical support, or customer service experience is helpful.
• Entry-level candidates with relevant technical knowledge and a strong willingness to learn are encouraged to apply.

Preferred Qualifications

• Familiarity with Microsoft 365 and Windows environments.
• Understanding of TCP/IP, Wi-Fi, VPNs, routers, firewalls, and basic network troubleshooting.
• Experience troubleshooting business computers and peripheral devices.
• Familiarity with cybersecurity and data-protection fundamentals.
• IT certifications or progress toward certifications are a plus.

Benefits

Integrated Axis lists the following employee benefits:

• Employee-owned company with equity earning potential
• 401(k) retirement plan available
• 100% health insurance benefits with upgraded coverage options
• Friendly, collaborative, and dedicated workplace
• Opportunity to develop experience across multiple areas of information technology
• Career environment focused on current technology and professional IT services

Why Join Integrated Axis?

Integrated Axis is a 100% employee-owned and operated Arizona IT company. The company provides managed IT services, cybersecurity, technical support, cloud computing, data recovery, networking, IT compliance, and consulting services to businesses.

Joining the team provides an opportunity to work with a variety of business technologies while developing practical troubleshooting and client-support skills. Integrated Axis emphasizes customer service and describes its workplace values around customer focus, accountability, respect, excellence, and empathy.

Pay: $3,700.00 - $3,900.00 per month

Benefits:

• Dental insurance
• Flexible schedule

Education:

• Bachelor's (Required)

Work Location: In person