IT Help Desk Technician

Job Summary

Orbis Solutions, Inc. is seeking an IT Help Desk Technician to support day-to-day technology needs and provide responsive technical assistance to users and client environments.

This position is well suited to someone with strong troubleshooting skills, clear communication, and an interest in managed IT, Microsoft technologies, networking, cloud services, and cybersecurity. The technician will assist with support requests, diagnose hardware and software problems, document work, and escalate more complex technical issues when necessary.

Responsibilities

• Respond to IT support requests and troubleshoot technical issues.
• Diagnose common desktop, laptop, software, hardware, and connectivity problems.
• Assist users with Microsoft 365, email, account, and application issues.
• Support user account setup, access changes, onboarding, and offboarding.
• Troubleshoot basic network, Wi-Fi, VPN, printer, and peripheral issues.
• Create, update, and manage support tickets with accurate documentation.
• Perform routine system and workstation maintenance as assigned.
• Assist with software installation, configuration, updates, and patching.
• Follow established security procedures when handling accounts, devices, and company information.
• Escalate server, network, cybersecurity, or other advanced issues to the appropriate technical team.
• Communicate professionally with users throughout the troubleshooting process.
• Help maintain technical documentation and internal support procedures.

Requirements

• High school diploma or equivalent required; technical education or IT certifications are a plus.
• Previous IT support, help desk, desktop support, or technical customer service experience preferred.
• Working knowledge of Windows computers and common business applications.
• Familiarity with Microsoft 365 and basic user/account administration.
• Basic understanding of computer hardware, networking, Wi-Fi, and troubleshooting.
• Ability to learn new software, systems, and technical processes.
• Strong problem-solving and organizational skills.
• Clear written and verbal communication skills.
• Ability to document technical issues and resolutions accurately.
• Ability to manage multiple support requests and prioritize work effectively.
• Professional and service-focused approach when assisting users.

Preferred Qualifications

• Experience working in a managed service provider or IT support environment.
• Familiarity with Microsoft Azure, Active Directory/Entra ID, Microsoft 365 administration, VPNs, firewalls, or endpoint management.
• Understanding of cybersecurity fundamentals such as MFA, endpoint protection, phishing prevention, and access controls.
• CompTIA A+, Network+, Security+, Microsoft, or similar certification is helpful but not required unless specified by the employer.

Benefits

Orbis Solutions should insert only the benefits actually offered for this position. Examples to confirm before publishing include:

• Health, dental, or vision insurance
• Paid time off and holidays
• Retirement plan
• Professional training
• Certification support
• Career development opportunities

Why Join Orbis Solutions?

Orbis Solutions works across managed IT, cloud technology, cybersecurity, compliance, Microsoft solutions, networking, and strategic IT consulting. This position provides an opportunity to work with a variety of technologies and technical support situations while developing broader IT skills.

The company emphasizes responsive service, proactive technology management, security, clear communication, and long-term client relationships. Team members work in an environment where solving technology problems contributes directly to client productivity and security.

Pay: $3,600.00 - $3,900.00 per month

Work Location: In person