IT Help Desk Technician

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IT Help Desk Technician

Job Description

We are seeking a customer-focused IT Help Desk Technician to provide technical support to our internal users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, installing and configuring computer systems, and ensuring smooth IT operations. You will be the first point of contact for IT-related inquiries and will play a key role in maintaining productivity across the organization.

Key Responsibilities

• Provide first-level technical support via phone, email, ticketing system, or in-person.
• Troubleshoot hardware issues (desktops, laptops, printers, peripherals).
• Resolve software problems including operating systems, office applications, and business software.
• Diagnose and resolve basic network connectivity issues (LAN, Wi-Fi, VPN).
• Install, configure, and upgrade computer systems and applications.
• Set up user accounts, permissions, and access rights in Active Directory.
• Maintain IT inventory, asset tracking, and documentation.
• Escalate complex issues to senior technicians or specialized teams.
• Assist with system backups, data recovery, and antivirus management.
• Provide user training and create knowledge base articles for common issues.

Required Skills

• Knowledge of Windows OS (10/11) and Windows Server environments.
• Experience with Microsoft Office 365, Outlook, and collaboration tools.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with hardware troubleshooting, repair, and replacement.
• Familiarity with Active Directory user and group management.
• Knowledge of antivirus, backup, and remote support tools.
• Strong problem-solving, communication, and customer service skills.
• Ability to prioritize and manage multiple support tickets efficiently.

Preferred Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or related field.
• 1-2 years of experience in IT support or help desk roles.
• Certifications (CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
• Experience with ticketing systems (Jira, ServiceNow, Zendesk).
• Knowledge of Linux or MacOS environments.

Other Details:

• Location: On-site
• Employment Type: Full-Time
• Experience: 1-2 Years

How to Apply

Application Process

Follow these simple steps to apply for your dream job at Travarsa.

1

Send CV

Send updated CV at [email protected]

2

Confirm via WhatsApp

WhatsApp to confirm interview date and venue

3

WhatsApp (No Calls)

Message at +91 94 777 88119 (Strictly No Calls)

4

Interview

Appear with updated CV at given venue

Mandatory Documents

Documents Required

Please carry all below documents to the interview.

Color Passport Size Photograph

Aadhar Card

PAN Card

Educational Certificates

Updated CV / Resume

Sample Work on Drive or File

Previous Experience Letter

Previous Appointment Letter

Letter of Recommendation (Optional)

College NOC (Optional for Internship)

Please Note: We DO NOT provide work from remote and office visit is must.

Office Address

TRAVARSA PRIVATE LIMITED

ANO 717, 7th Floor, ASTRA TOWERS,

Action Area IIC, Newtown, Kolkata, WB, IN 700161

Interview Hours

Monday to Saturday

1:00 PM - 4:00 PM

Email: [email protected]

WhatsApp: +91 94 777 88119 (No Calls)