D
Divergent Technologies
IT Help Desk Technician
Skills
Jira
2 months ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Torrance, CA, USA
Work mode:
Onsite
Published on:
29 August 2026
What they need
- Schedule: Sunday - Thursday
- We are looking for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them
- The goal is to create value for clients that will help preserve the company’s reputation and business
- Serve as the first point of contact for customers seeking technical assistance
- Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
- Answer help desk tickets and provide timely resolution
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Complete tasks and/or projects as assigned in downtime
- Record events and problems and their resolution in the ticketing system
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Manage accounts in multiple systems, including Active Directory, the Atlassian Cloud, Office 365 & others as assigned
- Procure I.T. equipment and provision based on user requirements
- Record new assets and update existing asset changes in asset management system
- Occasional after hours or holiday weekends on call- An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers
- Customer-oriented with a positive attitude
- Ability to lawfully access information and technology that is subject to US export controls
- Tech savvy, good understanding of computer systems, mobile devices, and other tech products
- Jira experience preferred
- Demonstrated proficiency related to the position, including, BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
- Ability to diagnose and resolve basic technical issues
- Willingness to tackle problems and find solutions
- Excellent communication skills
- Office 365 experience preferred
Other offers great for you!
These companies are also looking for great profiles
T
TLTI
France Travail CP technique help desk
500-550
Freelance
93100 Montreuil, France
Hybrid
Skills
Power BI
3 months ago
Quick apply
s
skiils
Chef de projet IA
Freelance
Saint-Denis, France
Hybrid
Skills
JiraProject Management (PMO)Transformation program managementAI project lifecycleGenerative AI architecturesAgile methodologies
21 hours ago
Quick apply
A
AMRG
Directeur de Projet Migration
Freelance
94220 Charenton-le-Pont, France
Hybrid
Skills
JiraConfluenceProject migrationProject governancePlaniswareXWikiSquash TMXray
20 hours ago
Quick apply