IT Help Desk Technician

Job Summary

Acroment Technologies is seeking an IT Help Desk Technician to support day-to-day technology needs and deliver responsive technical assistance to business clients. This position is well suited for someone with strong troubleshooting skills, a customer-service mindset, and an interest in managed IT services.

The IT Help Desk Technician will assist with hardware, software, networking, Microsoft environments, user accounts, connectivity, and other common technical issues. The role requires clear communication, organized documentation, and the ability to troubleshoot problems efficiently while providing a positive client experience.

Responsibilities

• Respond to incoming technical support requests and assist users with IT issues.
• Troubleshoot desktop, laptop, software, printer, email, and connectivity problems.
• Assist with Microsoft Windows environments, applications, and user accounts.
• Diagnose basic network, workstation, and peripheral issues.
• Install, configure, maintain, and update computer hardware and software.
• Assist with password resets, account access, and general end-user support.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues to senior technical staff when appropriate.
• Communicate technical information to clients in clear, understandable language.
• Follow established security, backup, and IT support procedures.
• Help maintain reliable and secure technology environments for clients.
• Provide professional and responsive customer service throughout the support process.

Requirements

• High school diploma or equivalent required; technical education or college coursework is a plus.
• Previous help desk, desktop support, technical support, or related IT experience preferred.
• Working knowledge of Windows computers and common business applications.
• Basic understanding of computer hardware, networking, TCP/IP, Wi-Fi, printers, and peripherals.
• Familiarity with Microsoft technologies is preferred.
• Strong troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Customer-focused attitude with the ability to work professionally with business users.
• Ability to organize and prioritize multiple support requests.
• Ability to work independently as well as collaboratively with a technical team.
• CompTIA A+, Network+, Microsoft, Cisco, or similar certifications are a plus.

Benefits

Acroment Technologies states that it provides employees with a supportive working environment, an encouraging and motivational atmosphere, and a benefits package. Specific benefits, eligibility requirements, compensation, and plan details should be confirmed with Acroment Technologies during the hiring process.

Why Join Acroment Technologies?

Acroment Technologies has provided IT services and solutions to small businesses in Northeast Ohio since 2004. The company focuses on helping businesses improve productivity and make better use of their technology investments through managed IT solutions and strategic IT consulting.

Pay: $3,700.00 - $4,100.00 per month

Work Location: In person