IT Help Desk Technician

IT Helpdesk Agent At Dex Imaging, we’re all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we’re growing fast and we want you to grow with us.

We’re looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You’ll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career.

What You’ll Be Doing Be the go-to person for IT help via phone, email, and ticketing system

Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools

Support audio and video setups in conference rooms (yes, you’ll save meetings)

Keep tickets moving and resolved within 24–48 hours

Help users connect to networks, VPNs, and wired connections

Install, update, and maintain software and devices

Follow best practices for security, processes, and documentation

Jump in on other projects as needed, we’re a team

What We’re Looking For Clear and friendly communication skills—you can explain tech without the jargon

Adaptable mindset and willingness to learn new tools and systems

Ability to juggle multiple tasks and stay organized

Strong problem-solving and decision-making skills

Comfortable working independently and as part of a team

Basic technical troubleshooting skills and curiosity to learn more

Bonus Points If You Have A high school diploma or GED (required)

Technical education or 2+ years of IT helpdesk experience

CompTIA A+ certification

Experience with:

Windows, macOS, Google Workspace, and Microsoft 365

Mac and PC hardware, printers, scanners, and mobile devices

Endpoint security or desktop protection tools

Perks & Benefits Paid time off starts accruing after 90 days

Health benefits & 401(k) eligibility after 60 days

Medical, Dental, Vision, and Life Insurance

Paid holidays

A supportive team environment with room to learn and grow

If you’re early in your IT career (or ready for your next step) and want to work somewhere that values curiosity, teamwork, and growth—Dex Imaging could be a great fit

DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.