IT Help Desk Technician

IT Help Desk Technician

Robert Half is working with a client who is looking to hire an IT Help Desk Technician to provide first-level technical support to employees across the organization.

This is a great opportunity for someone early in their IT career who enjoys troubleshooting, helping users, and gaining hands-on experience supporting hardware, software, mobile devices, and business systems.

Responsibilities

• Provide Tier 1 support for hardware, software, mobile devices, and basic ERP-related issues
• Troubleshoot common technical problems and escalate more complex issues when needed
• Log, update, and track support requests through the ticketing system
• Communicate ticket status and updates to end users
• Attach relevant documentation and correspondence to support tickets
• Assist with creating and maintaining electronic forms, templates, and other internal documents
• Support members of the IT team with day-to-day technical needs
• Perform other IT-related duties as assigned

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent technical certification
• Previous help desk, technical support, desktop support, or related IT experience preferred
• Basic knowledge of computer hardware and troubleshooting
• Familiarity with Microsoft Office applications
• Strong communication and customer service skills
• Ability to document technical issues clearly and accurately
• Comfortable working with employees at different levels of an organization

Preferred Experience

• Ticketing system experience
• Exposure to ERP systems
• Familiarity with Microsoft Project, Visio, and Adobe Acrobat
• Experience supporting mobile devices or business applications

This position is well suited for someone looking to continue building their experience in IT support, help desk, desktop support, or technical support .