IT Help Desk Technician

FT IT Help Desk Technician

-Experience answering phone calls and emails regarding computer hardware and software problems.

-Understanding of Active Directory, Azure, or Identity Management.

• Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access.

-Experience with Microsoft operating systems (i.e. Win10 & Win11).

-Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.)

-Experience using remote control tools to troubleshoot computer problems.

-Installation and support of windows based printers and networking support.

-Understanding of VPN, RDP, Citrix and other remote access tools.

-Basic knowledge of Microsoft Exchange email system.

-Hardware diagnostics and software installation/patching.

-Experience with service desk ticketing systems.

-Basic understanding of security best practices regarding IT Infrastructure.

-Be able to escalate complex problems to tier1/Tier2 Engineers

-Minimum of 2-5 years of experience as a Help Desk technician or equivalent.

-Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi).

-Strong communication and customer service skills.

-Ability to be on-call 24/7 to support hospital systems

Physical demands include:

Must be able to remain in a stationary or sitting position for periods of time.

Must be able to exchange accurate and detailed information when called upon.