IT Helpdesk Administrator

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei , Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission:

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to provide fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

Responsibilities

• Support the onboarding of new hires - Install, deploy, configure, and troubleshoot end-users' equipment, software & apps, and other peripherals for a flawless user onboarding.
• Provide guidance, assistance, coordination, and follow-ups on client questions and problems in a professional, polite manner to provide a superior customer experience.
• Respond to requests for technical assistance either in person, via the ticketing system, or over the phone.
• Troubleshoot system and network problems, diagnose, and solve hardware/software faults
• Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
• Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems.
• Ensuring that system records and procedures are accurate and current
• Maintain and track IT Equipment inventory stock to support everyday activities.

Requirements

• At least 2 years of proven experience as an IT technician or similar role
• Experience supporting Windows and macOS operating systems - a must
• Experience working with ServiceNow.
• Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc.
• IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365)
• Ability to work under pressure in a multitasking environment
• Service-oriented, with a can-do attitude, great human relations
• High-level English
  • Verbal & Writing
• Native Lithuanian speaker

Benefits

• Private Health Insurance
• Paid Time Off
• Monthly Food Vouchers
• Additional Perks: Office perks, company events, training opportunities, and a supportive space for personal and professional growth.

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed

***Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

The annual salary range for this role is between € 1,792- € 2,240 (before tax) a month. This range represents the expected starting salary for candidates hired into this role in the specified location. If the position is filled in a different location, a different salary range may apply due to objective factors such as local labor market conditions and cost of living.

This salary range may be inclusive of several career levels at Nuvei and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process.