IT Helpdesk Administrator

About Us

KERO Business Solutions is a specialist Managed IT Services Provider supporting small and medium businesses across the UK and Ireland. We work closely with our clients — particularly in the transport and logistics sector — to deliver reliable, secure, and modern IT solutions that keep their operations running smoothly.

We're a close-knit team, and every member plays a meaningful role in shaping the direction of the company. If you're looking for a role where your input matters and you can grow with a supportive team, we'd love to hear from you.

The Role

We're looking for an IT Helpdesk Administrator to join our team. This is primarily a remote support role, working from our office, but it will require site visits to our clients' premises across the UK & Ireland.

You'll be the first point of contact for our clients, triaging and resolving support requests via our ticket management system. You'll handle everything from day-to-day desktop support queries through to Microsoft 365 administration and network troubleshooting.

What You'll Be Doing

• Providing first-line technical support to clients via phone, email, and remote tools
• Logging, triaging, and resolving support tickets within our ticket management system
• Administering and supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID
• Troubleshooting Windows desktop and laptop issues including OS, drivers, and application support
• Supporting network printers, peripherals, and common office hardware
• Carrying out on-site support visits to client premises as required
• Escalating complex issues to senior engineers with clear and thorough documentation
• Assisting with new user setups, onboarding, and offboarding processes
• Contributing to internal documentation and knowledge base articles

What We're Looking For

Essential

• Minimum 2 years' experience in an IT support or helpdesk role
• Solid experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
• Strong Windows desktop support skills (Windows 11, application troubleshooting)
• Experience with network printer setup and troubleshooting
• Familiarity with ticketing systems and structured support workflows
• Excellent communication skills — you'll be client-facing from day one
• Full, clean UK driving licence (site visits are a key part of the role)
• A proactive, problem-solving mindset with strong attention to detail

Desirable

• Microsoft certifications (e.g. MS-900, MD-102, AZ-900, or equivalent)
• Experience with Windows Server administration
• Exposure to networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
• Experience supporting clients in an MSP or multi-tenant environment
• CompTIA A+ or Network+ certification

What We Offer

• £26,000 – £30,000 depending on experience and skillset
• A supportive, people-first culture where your wellbeing is a priority
• Optional on-call rota with additional pay
• Paid overtime for planned site work
• Meaningful input into the future direction of the company
• A dedicated, tight-knit team delivering real impact for clients

KERO Business Solutions is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Work Location: In person