IT Helpdesk Analyst

Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay. We currently have health centers in Elgin, Wheeling, Hanover Park, Streamwood, Sycamore, DeKalb, McHenry, and Palatine. We are financially and programmatically stable and are continuing to grow. We are Joint Commission Accredited and are PCMH Certified. For more information, I encourage to visit our website, http://www.greaterfamilyhealth.org.  

This is a great job opportunity for an IT Help Desk Analyst who is either experienced and interested in being part of IT in the medical field. In this position, you’ll be able to contribute to your community and make an impact in a patient’s life. If this is you, keep on reading.

Your Goal:

This position is responsible for effectively resolving technical issues, properly documenting issue resolution into ticketing system and maintaining an active role within on-going IT projects.

How You'll Help Patients:

• Works daily on resolving support tickets opened by internal customers.
• Complete assigned IT tasks and projects including but not limited to working on end-user machines, servers and network equipment
• Be on-call for weekend and after-hours technical support during assigned schedule
• Effective and timely communication with internal customers and vendors
• Maintaining compliance with local and federal regulation regarding privacy, security and copyright protection
• Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor
• Engage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers.  Follow and fully implement Corporate Compliance Program.
• Perform other duties as assigned.

Perks Just For You:

• Paid Training
• 401(K)
• Medical, Dental and Vision Insurance
• Life Insurance, Short-term and Long-term Disability
• Paid-Time Off (Vacation, Sick, Personal, Holidays)

What You'll Need:

• High school diploma or G.E.D is required
• BS or BA degree in related field is preferred.
• Relevant technical certifications preferred. (MCP, A+, Network+)
• 3 or more years of technical experience working in IT helpdesk environment supporting 30+ users.
• Experience in handling hardware and software issues related to computers, printers, scanners, basic network connectivity and other IT hardware.
• Experienced in imaging Windows machines, supporting latest version of Windows OS and Active Directory environment.
• Good understanding of TCP/IP networking.
• Experience supporting Citrix or Microsoft RDS environment users, preferred.
• Experience working on WordPress or website editing, preferred.
• Experience working on Microsoft Office 365 administration, preferred.