IT Helpdesk

General Description of Duties and Responsibilities:

• Provide first-level IT support to local users by troubleshooting hardware, software, and system issues, including Microsoft Windows, Microsoft Office, and other business applications.
• Install, configure, and maintain local IT infrastructure, including file servers, printers, CCTV systems, IP phones, access control systems, server room equipment, and video conferencing facilities.
• Deliver basic IT training and user guidance to improve employees' IT knowledge, promote best practices, and enable users to resolve common technical issues independently.
• Support office network implementation and maintenance, including LAN/WAN connectivity, network devices, and infrastructure upgrades to ensure stable and secure operations.
• Prepare and maintain IT support documentation and reports, including daily helpdesk activities, monthly maintenance reports, and quarterly IT equipment inspection and preventive maintenance records.

Candidate Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Business Computer, or a related field.

• Previous experience in IT Helpdesk, Technical Support, Network Administration, or System Administration is an advantage.

• Strong customer service mindset with excellent interpersonal and communication skills.

• Good analytical thinking and problem-solving abilities.

• Solid understanding of IT systems, computer hardware, and software troubleshooting.

• Hands-on experience with Microsoft Windows operating systems, Microsoft Office applications, software installation, antivirus solutions, and resolving common end-user technical issues.

• Good command of both written and spoken English.