IT Helpdesk

Who you are

• Intermediate Knowledge of Okta User/Group Management
• Intermediate Knowledge of Google Workspace User/Group Management/Administration
• Intermediate Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Moderate Knowledge with Networking Technologies
• Moderate Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi-lingual preferred)
• 3 year in similar Helpdesk role
• 2 years with Google Apps for Business or similar service
• 2 years with Okta or similar service
• High school diploma
• CompTIA A+, Network+, and/or Tech+ or similar preferred
• Must be able to remain in a stationary position a minimum of 50% of the work day
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds

What the job involves

• Helpdesk Technicians support Spot On Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. Level II Technicians focus on tickets for the majority of their day – both frontline and as an initial escalation point of contact
• Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned
• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as
• User administration (onboarding, offboarding, changes, resets, unlocks, etc)
• Desktop support (hardware, software, and services)
• Licensing (provisioning and deprovisioning)
• Hardware requests
• First response for issues from VIP (ELT & EAs)
• Asset tracking (assignment, return, retirement)
• Auditing (User and Accounts)
• Regular maintenance and patching
• Specialist for specific products and services
• Takes ownership of special projects as needed
• Respond to unexpected issues
• Other duties and projects as assigned

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Stock Options
• Paid vacation, 11 company holidays, sick time, and volunteer time off
• Headspace membership for guided meditation and stress relieving tools through the Sequoia App
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
• Desk, Chair and Monitor needed for your home office? We got you
• Monthly cell phone and internet stipend
• Unlimited access to virtual audio and visual workouts through the Sequoia App
• Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice