IT HelpDesk

Join our team and play a key role in delivering reliable IT support and keeping our systems running smoothly! ​

Key Responsibilities: ​

• Respond to user inquiries via phone, email, chat, or ticketing systems. ​
• Diagnose and troubleshoot hardware, software, network, and printer issues. ​
• Diagnose and troubleshoot network issues (connectivity, performance, etc.). ​
• Provide step-by-step solutions or escalate issues when necessary. ​Install, configure, and maintain desktops, laptops, and peripheral devices. ​
• Install, configure, and administer Linux operating systems.
• ​Support operating systems including Windows, macOS, Linux, and mobile platforms.
• ​Manage user accounts, passwords, and access rights. ​
• Perform scheduled system maintenance and upgrades. ​
• Track and manage hardware and software inventory. ​
• Document troubleshooting processes and resolutions. ​
• Communicate effectively with users and internal IT teams regarding issue status.

​Key Skills & Qualifications: ​

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ​ITI Graduates are preferred, especially from tracks such as Cyber Security, Cloud and Infrastructure Services, and Information Systems. ​
• Fluent in English, both written and spoken. ​Minimum of 2 years of relevant experience. ​
• Strong problem-solving and troubleshooting skills. ​Basic networking knowledge (DNS, DHCP, LAN/WAN). ​
• Hands-on experience with Linux OS installation and administration.
• ​In-depth knowledge of Linux distributions (e.g., RHEL/CentOS, Ubuntu, Debian).
• ​Familiarity with remote support tools.
• ​Experience with operating systems (Windows, macOS, Linux). ​
• Knowledge of network devices (e.g., Cisco, Juniper).
• ​Ability to work under pressure and manage time effectively. ​
• Experience in helpdesk or network support roles. ​Preferred Certifications: ​Cisco CCNA / CCNP ​CompTIA Network+ / A+ ​Linux Certified ​

How to Apply: ​

Email: Send your resume to [email protected]

Pay: E£10,000.00 - E£12,000.00 per month

Work Location: In person