ACS SYSTEM SOLUTIONS
IT Helpdesk Coordinator
16 days ago
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Important information
Contract type:
Permanent, Freelance / Contract
Location:
Delhi, India
Work mode:
Onsite
Published on:
10 October 2026
What they need
Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information. Allocate Service Desk Calls to appropriate queue/consultant. Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively.
Job Responsibilities
● Bid & tender participate.
● Data Entry
● To handle the customer complaints and answer the customers query as well.
● Coordination between customer and engineer for smooth work.
● Call logging and call closer coordination with senior and internal team.
● Responsible for new vendor development for Sourcing & Vendor up gradation. Research potential vendors compare and evaluate offers from suppliers Negotiate contract terms for agreement and pricing track orders and ensure timely delivery.
● Procurements for (Hardware, Services, License, Renewals) Negotiations with vendors for the best price, term & condition and support after the purchase to meet allocated budget.
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹12,000.00 per month
Experience:
- IT Helpdesk Coordinator: 2 years (Preferred)
Work Location: In person
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