IT Helpdesk Coordinator (Non-Technical)

Job Title: IT Helpdesk Coordinator (Non-Technical)

Location: Ghansoli, Navi Mumbai

Experience: 1 to 5 Years

Job Summary

We are looking for an IT Helpdesk Coordinator to manage IT support requests, coordinate ticket resolution, track SLAs, and handle vendor and procurement-related activities. This is a purely non-technical coordination role focused on ticket management, user communication, vendor coordination, and process tracking.

Key Responsibilities

* Attend incoming IT support calls and create detailed tickets in the ITSM system.

* Log, categorize, prioritize, and route tickets to the appropriate support teams.

* Monitor ticket queues and ensure adherence to Service Level Agreements (SLAs).

* Follow up on pending tickets and escalate critical or delayed issues when required.

* Act as the primary point of contact for users regarding ticket status updates.

* Coordinate with vendors for hardware/software requests, repairs, spares, and renewals.

* Track IT assets and maintain relevant records.

* Generate Purchase Orders (POs) and process vendor invoices accurately.

* Coordinate procurement activities and ensure timely completion of Purchase Requisitions (PR) to final delivery.

Required Skills

* Experience in Helpdesk Coordination, Ticket Management, Service Desk Support, or IT Operations Coordination.

* Good communication and stakeholder management skills.

* Knowledge of ITSM tools and SLA tracking.

* Experience in vendor coordination and procurement activities.

* Strong documentation, follow-up, and organizational skills.

* Proficiency in MS Excel, Outlook, and basic reporting.