IT Helpdesk Engineer (24/7 Shift)

IT Helpdesk Engineer (24/7 Shift)

Company Overview

We are an IT solutions provider specialising in infrastructure, cybersecurity, and managed services. Our team supports businesses across the region with reliable IT operations and continuous system monitoring.

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Role Overview

Kickstart or grow your career in IT support!
We are looking for a passionate IT Helpdesk Engineer to join our 24/7 operations team, providing support, troubleshooting, and ensuring smooth IT experience for our customers.

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What You’ll Do

• Provide IT support (remote and occasional on-site)
• Troubleshoot hardware, software, and basic network issues
• Handle incidents and service requests via ticketing system
• Monitor systems and ensure timely escalation
• Support user account management and basic admin tasks

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What We Offer

• RM3,000 – RM4,500 per month
• Shift allowance (night/weekend)
• Performance incentives
• Exposure to real-world IT environments and systems
• Structured training and hands-on learning opportunities
• Career progression into senior support / infrastructure roles

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What We’re Looking For

• Diploma/Degree in IT or related field
• 1–3 years IT support / helpdesk experience (fresh grads with internship experience welcome)
• Basic knowledge of Windows, Microsoft 365, or networking
• Willingness to learn and work in a fast-paced environment
• Comfortable with rotating 24/7 shifts

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Who Will Enjoy This Role

• Candidates who enjoy troubleshooting and solving problems
• Individuals looking to build hands-on IT experience quickly
• Those open to learning and growing in IT infrastructure and support

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Important Note

This role requires rotating shifts (including nights, weekends, and public holidays) as part of 24/7 support operations.

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IT Helpdesk Engineer (24/7 Shift)

RM3,000 – RM4,500 + Shift Allowance

Start or grow your IT career with real hands-on experience in a 24/7 support environment. Training + career growth provided.

Job Requirements:

• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Executive specialized in IT/Computer - Network/System/Admin or equivalent.
• Have interests in IT and networking and is curious of 'What caused the problem"
• Must be hands-on experience in products including firewalls, Wi-Fi and network appliances
• Some understanding of Cloud Computing, Cybersecurity
• CCNA certification preferred