IT Helpdesk Engineer

We are seeking a MSP Support Technician to become an integral part of our team! In this role, you should be able to demonstrate an understanding of networking concepts, including knowledge regarding troubleshooting applications, and network devices (hardware/software), in addition to other services (Messaging, WiFi, Video, Collaboration, Web Apps, etc.).

You will be exposed to a wide variety of challenging learning environments and will contribute to the success of the company while gaining valuable experience. Solus is a small company which allows for a great deal of flexibility in the opportunities available to our employees.

• A reliable insured vehicle and a valid Driver's License are required for this position.

Responsibilities:

• Assist callers with requests for information technology services, repair, or support requests
• Support issues related to software, hardware, email, network access, etc
• Remote support of customers using excellent communication and customer service skills
• Onsite support at customer location (reliable automobile, insurance and valid driver's license required - Driving Record will be checked)
• Ability to use methodical troubleshooting skills
• Clearly and completely document user calls, issue resolution, and related processes and procedures
• Assist in the build and design of Microsoft-based server systems and networks
• Support the implementation of server-desktop environments using Active Directory
• Configuration and setup of desktops and network devices
• Perform routine network maintenance
• Collaborate with team members on projects and issues
• Assist in deploying Linux-based VoIP telephony systems, Cisco and Polycom IP phones
• Ability to adapt and apply industry best practice to all projects
• Assist in maintaining required technical documentation

Qualifications:

• 2+ years of prior experience in IT support
• Bachelor's or Associates Degree in Computer science, engineering or a related discipline preferred
• MCSA, MCP or RHCSA certification - preferred
• A+ certification - preferred
• Experience with Microsoft networking and applications (e.g. Active Directory, Exchange, SQL, Terminal Services)
• Experience configuring and working with Firewalls, VPNs, and TCP/IP networking
• Enterprise Linux support (RHEL etc.) with exposure to shell scripting (bash, Perl) is a plus
• Experience with ConnectWise is a plus
• Reliable insured vehicle and a valid Driver's License are required for this position
• Excellent Communication skills
• Outstanding English language written and verbal communication skills and comprehension
• Ability to communicate technical issues in non-technical terms
• Ability to prioritize and multitask
• Strong troubleshooting and critical thinking skills
• Proven ability to meet critical deadlines
• Able to support shift schedules/rotation as required to meet business needs

Compensation and Benefits:

• Compensation will be commensurate with directly-related experience
• We offer retirement savings plan
• We have a comprehensive company Health Insurance plan
• We have onsite parking for employees and a neighborhood full of quality restaurants and shops

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Lincolnwood, IL