IT Helpdesk Engineer

Who You Are

• You have high EQ: you read situations quickly and know how to meet people where they are.
• You are a trusted confidant: people feel safe coming to you with sensitive issues because you handle everything with discretion and care.
• You have a bias for action: you don't wait for things to escalate. You move early and follow through without being chased.
• You are assertive: you can have hard conversations with fairness and confidence, even under pressure.
• You are organized: you don't let things slip through the cracks: documentation, deadlines, and follow-ups are always in order.
• You are coachable: you welcome feedback and use it to grow. You don't take it personally.
• You have an excellence reflex: your work product, policies, letters, reports, is always a cut above.
• You are adaptable: priorities shift in a startup. You pivot without losing your footing.
• You live above the line: you do the right thing in sensitive situations, even when no one is watching. Integrity is your default.
• You seek the triple win: you balance what's right for the employee, the client, and the business and you're not satisfied until all three are served.
• You are never too senior to take out the trash: no task is beneath you when it serves your people or the team.

At Spoke, we believe the right people make all the difference and that includes the ones who keep everything running behind the scenes. We're looking for an IT Helpdesk Engineer specialist to join our team and be the go-to problem-solver for our global operators, keeping our systems fast, secure, and frustration-free. If you love untangling tech issues and genuinely enjoy helping people, get unstuck, we'd love to meet you.

Key Responsibilities :

* Assist users in our ticketing system with varied IT-related issues like hardware and software support.

* Manage and update a range of systems including Google Workspace, Slack, and Atlassian (Jira, Confluence).

* Regularly perform maintenance and updates for IT systems and software.

* Document IT processes and ticket handling.

Requirements :

* Bachelor's degree in Information Technology, Computer Science or a related field.

* 3+ years of experience in IT support or a related role.

* Proficient in Google Workspace and Slack administration.

* Great communication and problem solving skills.

* A big drive for top interpersonal and customer service skills.